Privacy Policy

1. Who We Are

Dental Access ("we", "us", or "our") is a dental trade publication serving dental professionals across the Asia Pacific region. Our registered contact address is available upon request. You can reach our privacy team at editorial@dentalaccess.com.au.

2. Information We Collect

We collect information you provide directly to us, including:

• Account and subscription data — name, email address, postal address, and payment information when you subscribe to our magazine.
• Contact form submissions — name, email, organisation, and message content when you contact us.
• Webinar registrations — name, email, profession, and CPD details when you register for our online events.
• Usage data — pages visited, time on site, referring URLs, and browser/device type, collected automatically via server logs and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil subscription orders and deliver print and digital editions.
• Send transactional emails (order confirmations, subscription renewals, webinar reminders).
• Respond to enquiries submitted through our contact form.
• Send our editorial newsletter and marketing communications, where you have opted in.
• Improve our website, content, and services through aggregated analytics.
• Comply with legal obligations.

4. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process your personal data on the following legal bases:

• Contract performance — to fulfil your subscription or event registration.
• Legitimate interests — to improve our services and communicate relevant editorial content.
• Consent — for marketing emails, which you may withdraw at any time.
• Legal obligation — where required by applicable law.

5. Cookies and Tracking

We use essential cookies to operate the website and, with your consent, analytics cookies to understand how visitors use our site. You can manage your cookie preferences through the cookie consent banner displayed on your first visit. Withdrawing consent for analytics cookies does not affect the functionality of the site.

6. Sharing Your Information

We do not sell your personal information. We may share it with:

• Payment processors — Stripe, Inc. processes card payments on our behalf under their own privacy policy.
• Email service providers — to deliver transactional and marketing emails.
• Print fulfilment partners — to deliver physical magazine copies to subscribers.
• Analytics providers — aggregated, anonymised data only.
• Legal authorities — where required by law or to protect our rights.

7. Data Retention

We retain your personal data for as long as your subscription is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Inactive contact form data is deleted after 24 months.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing.
• Data portability.
• Withdraw consent at any time (for consent-based processing).

To exercise any of these rights, please contact us at editorial@dentalaccess.com.au. We will respond within 30 days.

9. International Transfers

Your data may be transferred to and processed in countries outside your own, including countries that may not provide the same level of data protection. Where such transfers occur, we ensure appropriate safeguards are in place (such as standard contractual clauses).

10. Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment card data is processed exclusively by Stripe and is never stored on our servers.

11. Children's Privacy

Our website and services are intended for dental professionals and are not directed at children under 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify subscribers of material changes by email. The effective date at the top of this page reflects the date of the most recent revision.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at editorial@dentalaccess.com.au.